Faqs

We most certainly do.

• Firstly, our Muntham Apartments and Town House have full fibre broadband to make accessing virtual meetings such as Zoom a whole lot easier. All of the apartments have tables at which guests can work and The Town House even has its own dedicated study area where those working can find a quiet area away from other party members.
• St Anne's Manor is so large that there will never be any difficulty in finding a quiet corner in which to work.
• Our Lisburne Place property has a desk and chair in the top main bedroom which is well away from other parts of the property if privacy and quiet is required. 
• Our two bedroom apartments such as, Number 2 Ellington Court, and Falstone all also have bags of space so that guests having to work can do so without being disturbed and all have their very own broadband networks.

We have two EV charging points at the Muntham Holiday Apartments. Guests at the Braeside Apartment can also make use of this facility as the properties are close by. Please note charges apply.

In order to use the EV charging points guests will need to download an app beforehand and set up payment preferences. In order to use the app to charge guests will need to be connected to the Muntham WIFI. We can assist guests in all of this.

Unfortunately, the answer is a firm no.

This is known as "granny charging". The insurance companies have very emphatically said that our policies would be completely invalidated if we allowed guests to do this. For very obvious reasons we cannot allow that to happen.

EV charging points are available at our Muntham Apartments and Town House.

People have very different tolerances of other peoples' noise so this is always a little tricky. Also, Torquay and The English Riviera is one of the UK's most successful and busiest resorts so you will not be able to getaway from it as it would be if you were in the middle of Dartmoor.

However, some of our properties are likely to be quieter than others.

For example St Anne's Manor is surrounded by 3.5 acres of gardens and is a true oasis of peace and tranquility. Similarly, The Muntham Apoartments and Town House are surrounded by gardens - although a more modest 3/4 acre.

The Falstone Apartment is in a small block of apartments on the first floor and is in a quiet tree lined road in St Marychurch. This too might suit those looking for a slightly quieter break.

The harbour is really the very heart of the town and the following properties are close by to either the harbour or the seafront:

Our Lisburne Place Property is just up from Torquay harbour (about a seven or eight minute walk). This beautiful property can accommodate up to six people in three bedrooms. It has parking and a courtyard terrace.

We also have our one bedroom Ockendon House Apartments which sit above Torquay seafront in Warren Road. A few yards from these is our two bed No. 1 Marina Court Apartment. This has se views and a private gate from the garden leads onto Rock Walk and steps fown to the seafront.

• You can book online. Our payment portal is secure and conforms to the highest industry 3D security standards. Guests can also make payments through direct bank transfer.
• If you prefer, you can call us on 01803 or 0791 905 1066 and we can make the booking over the phone. Payment will always need to be via the secure link or direct bank transfer.
• Remember to book direct with us for the best rates and last minute deals and discounts.

• We understand that things can crop up meaning your plans have to change. So, we try and be as flexible as possible. If you do need to amend your booking please call us in the first instance.
• You can call us on 01803 292958 or 0791 905 1066.
• We may ask you to also confirm changes in writing by email. All changes are subject to availability and our terms and conditions.
• There may sometimes be a small charge for making a change.

• If you have booked through a third party (Like Booking.com, Air BnB etc) you will need to contact them in the first instance.
• If you booked direct and you do need to cancel your booking please email us to let us know as soon as possible.
• If your stay is more than 30 days away, the cancellation fee will be equal to the 30% deposit you paid.
• If your stay is less than 30 days away, there will be no refund.
• We strongly recommend that you opt in to our Booking Protect Refund Protection this covers your payments if you need to cancel for a whole host of situations including illness from Covid 19.

• Apart from our own websites, we use a number of online booking agents like Booking.com, VRBO and Air BnB.
• These agents charge us up to 20% commission and so we have to adjust our prices on those platforms accordingly.
• Some of these agents will also add on a "booking fee".
• So, you will always get the cheapest rates and access to special offers by booking direct.

During the online booking process you have the option to add in Booking Protect by Cover Genius.

This is a refund protection product offered by a third party and underwritten by Lloyds of London.

It protects any payments you make in the event that you need to cancel. It covers a whole host of things including illness and mechanical breakdown.

Click here for more information about Booking Protect

The minimum length of stay varies throughout the year. In the quieter months our larger properties tend to have three night minimum stays although two night breaks are sometimes available. Our smaller properties are normally available for two nights and there are sometimes some one nights stays available too.

During the busier periods and over most Bank Holidays three night minimum stays are standard. During the peak periods from mid July to mid September we normally have a seven night minimum stay although shorter stays may be available where there are gaps between bookings. It is always worth checking.

The answer is no. We are happy for you to arrive on whatever day suits you and this includes all the way through the peak summer period.

The answer is yes. Our booking system will automatically add a last minute discount if the property remains unsold seven days a head or less and the discount grows the closer you get to arrival day. These discounts are only available to guests who book direct with us.

This is one of the most frequently asked questions. Guests often have long journeys to get to Torquay and we fully understand that everyone wants to get in and settled as soon as possible.

• Our general check in time is from 3pm BUT for a small additional charge guests can opt for an earlier priority check in. This is an optional extra available at the time of booking.
• Unless in very exceptional crcumstances we will not allow entry into the properties after 11pm. This is to avoid nuisance and disturbance to any neighbours and guests who may be resident in nearby accommodation.

Our general check out time is 10am. We do have to be strict with this because on many days throughout the year our cleaners have several properties to get ready for incoming guests.

For those who are really not morning people we can offer a later check out of 11am. There is a small extra charge for this. Guests can opt into this later check out during the booking process.

For some properties, we will meet guests upon arrival, for others we will make use of key boxes.

We will let guests know in advance if a key box is to be used.

On the day of arrival we will normally text the keybox code after 12pm so that guests can then access the key box.

If guests have a strong preference to be met at a property we will do our best to do so - subject to our own availability on the day.

Our normal departure time is by 10am. We need to be strict on these times as staff need to gain access to clean thoroughly for any incoming guests. If staff are kept waiting by late departing guests, we reserve the right to charge a supplement for late departing guests.

If you prefer, you can add a late departure option when you book. For a fee, you will be able to depart at 11am instead of 10am. This is subject to availability.

• Most of our properties are dog friendly. (See the section below for properties that do not accept pets.)
• We do love accommodating dogs (they are generally much less trouble than humans!!) but we only want the fond memories of them to linger after they depart and so we have a rigorous cleaning programme so that incoming guests will never know they stayed.
• Dog owners are fully repsonsible for the behaviour of their dogs and for any damage or nuisance they might cause.

The answer is YES.

Although we are rigorous in our cleaning and we work hard to ensure you will never see any evidence of canine guests, we do understand that some guests strongly prefer properties which have not had animals in them.The following properties therefore are 100% pet free:

The Meadfoot Bay Apartment

The Falstone Apartment

The Sea View Suite at The Corbyn Apartments

Sea View Apartment 7 Ellington Court

This is a very common question that we get asked.

The answer is yes. We include all bedding and towels.

For guests staying more than seven nights we will also include a free bed linen and towel change.

We work very hard to make sure problems don't arise during your stay BUT occasionally something may happen and you might require assistance.

You will have our mobile contact and you are free to make use of it at any time especially if you have an emergency.

Some guests can be very reluctant to make contact but remember we would rather hear about any problem while you are staying and have the opportunity to sort it out for you rather than hear about the problem after you have gone home.

• The Muntham Apartments are in the Wellswood area of Torquay.
• This is a five minute drive up from Torquay harbour on the way to Babbacombe.
• Babbacombe is just a five minute drive away.
• Kent's Cavern is only a ten minute walk away.
• "Wellswood Village" with all its amenities are just a five minute walk from the apartments.
• There are two large ground floor apartments. There are also two one bed apartments and two studio apartments.
• There is also the town house which has three bedrooms and can accommmodate up to five people.

The hot tub is for the private use of the MunthamTown House guests only (booked as an optional extra) and is not available to guests in the apartments.